CGC web logo 9 
Come visit the experts for all your golfing needs!                
   
MAP & DIRECTIONS | HOURS  |  NEWSLETTER SIGN-UP
Carlsbad, california | CALL US: 760-720-GOLF (4653)

Guarantees & Policies

Our goal is to make you happy and your shopping experience free of hassles. We only want you to purchase and keep items you’re happy to own and that will work for your golf game. If you have any questions about something you’re already bought or want to purchase, please ask us. Come in or call the pro shop: 760-720-GOLF (4653) and we will do whatever we can to help you.

  • MERCHANDISE RETURN POLICY GUARANTEE
    • Any new, unused item in its original packaging can be returned for cash, CGC Gift Card, or credit to your credit card within 30 days if you have the receipt.
    • If you do not have a receipt, but we can determine that you purchased the item from us, you will get credit issued on a CGC Gift Card for future use based on the current value or retail price of the item.
    • If we cannot determine that the item was purchased from our shop, we may choose to issue you a CGC Gift Card in exchange for the item and we reserve the right to refuse the return.
    • For items that were gifts, see items above regarding returns.
    • Clubs that have been hit become used clubs and may only be returned for their “trade-in value.” Other “used” merchandise may have no return value and may not be accepted.These policies do not apply to custom fit clubs – see Custom Clubfitting Happiness Guarantee tab.
  • 30-DAY LOW PRICE MATCH GUARANTEE & COMPETITOR COUPONS ACCEPTED
    • By buying with us, you know you’ll always get the lowest possible price as well as great service. We match all authorized local retailers for exact items upon proof of other retailers’ pricing.
    • Coupons from local authorized competitor retailers are accepted for exact same, in-stock item (if it is not in MAP violation).
    • We may match internet pricing depending on the item and verification that it is sold through an authorized dealer.
    • If you have purchased any item from us and see it advertised with another authorized retailer or we lower the price within 30 days, just bring us your receipt and proof of lower price and we will refund you the difference in the form of a CGC Gift Card or return to your credit card. However, we will never violate our MAP agreements with manufacturer partners to match another retailer.
  • 90-DAY CUSTOM CLUBFITTING HAPPINESS GUARANTEE
    If you are custom fit by our team and are not completely satisfied with your purchase:
    • We will recheck your fitting and make sure everything was to your specifications
    • If you are still not happy with your clubs after your recheck we will give you full store credit or exchange your product for another club(s).
    • One exchange per original 90-day purchase.
    • Happiness Guarantee also applies to clubs purchased at demo events where you were fit by a manufacturer’s representative.
    • Please bring your receipt with you.
  • CLUB TRADE-IN POLICY
    • Used or unwanted clubs can be traded-in at any time for credit you can use toward anything at our facility.
    • You can use your credit immediately or save it for the future on a CGC gift card or range card.
    • Trade-in values are determined using internet pricing guides and are based on age, condition and demand.
    • You will receive the highest possible trade value we can provide.
    • Some clubs may have little or no value depending on age and condition.
    • We accept clubs as donations toward local junior golf programs at any time – we will deliver them for you.
  • SPECIAL ORDER & RESTOCKING POLICY
    • Special orders are always welcome. We want you to have access to anything you need.
    • If we can find it and can get it, we will order it for you. However, there are some items we unfortunately do not have access to or accounts with vendors.
    • Special order items must be paid for in advance of order placement, except if it is an item we normally stock.
    • For items we do not usually stock, shipping charges will apply and will be quoted at order placement.
    • If you order an item we don’t usually stock and you decide you do not want it, a 20% restocking fee applies to the amount you actually paid for the item.
    • Returned clubs that have been hit are considered used clubs, and therefore can only be returned for store credit at their trade-in value. A restocking fee may apply to returned new clubs with customer specifications.
    • *We reserve the right to change these policies at any time.

    Approximate shipping and re-stock charges, subject to change without notice:
    • Single Iron / Wood $10
    • Iron set $15
    • Shoes $10
    • Bags $15
    • Accessories, books, videos, training aids $5 per item (unless particularly heavy)
    • Travel covers $15
    • Clothing $5 per item
    • Expedited shipping $35 per item (in addition to regular shipping fee)
    • Out of country price per destination
    • Re-stock fee 20% of the price customer actually paid (not including shipping fees).

Get in touch

Contact us

info@carlsbadgc.com
760-720-4653 (GOLF)
2711 Haymar Drive
Carlsbad, CA 92010

Hours

Pro Shop Open:
Daily 8am to 8:30pm

Range Open:
Daily 8am to 9pm except Wednesday open at 10am 

Payments accepted

Cash | American Express | VISA | Mastercard | Discover | ATM/Debit (no cash back) | Electronic CGC Gift Card | Club Trade-Ins

Subscribe to newsletter

contact us mail

Awards Banner updated 2017

Testimonials

  • From Terry G. of Carlsbad, CA

    Saturday (Demo Day) was my first visit to your facility and I was very impressed, A+ on the Pro Shop Inventory. I was mostly impressed with the staff. I have been around golf for over 30 years and for some reason you find a lot of really "snotty" people in the business. That was certainly not the case there at CGC. Thanks again for everything.
  • From Susan C. of Rancho Bernardo, CA

    I can personally attest to your active participation in the community. Your contributions to our women’s club have helped make our events wonderfully successful! I am a fan!
  • From Antonio G. of Chula Vista, CA

    I just want to congratulate you again for your continued success [Golf World Best 100 Shop Award]! All your staff has been very helpful and attentive to our golf-related needs and have gone out of their way to help us and make us feel as your most important customer. However, I've been there numerous times already, and I have noticed also that everyone else gets treated the same way. If it wasn't for the 40 mile drive, I would definitely enjoy the use of the superb driving range that you have in operation.
  • From Vicki M. of San Diego, CA

    By the time I left your store, I put my state refund check to good work by buying grips, two shirts, a pair of shorts on sale and a new golf bag which I love. It was time for a change for me! It felt good to have so many choices and styles to choose from. Thanks!
  • From Madeline S. Vista, CA

    Your golf center is very good. It is a pleasure going there because all the people working there are very friendly and helpful. Sure, you have a good inventory, but they are the ones who make it great.
  • From Chris H. in Carlsbad, CA

    The customer service and warmth that I receive in general...are the real reason I return time after time.  People make all the difference and you have some gems under that roof.  Please pass along my thanks and it is my hope that these individuals are acknowledged for the service that they not only provide to me and my family, but I am sure to all your other customers as well.